Effective Date: July 2025
We aim for your satisfaction. Please review our return terms carefully before purchasing.
Return Window & Eligibility
General Merchandise (Unopened Consumables):
- Returnable within 10 days of purchase with proof of purchase.
Hardware & Accessories:
- Returnable within 15 days if unused, in original packaging, and includes all components.
Non-Returnable Items
- Opened or used consumables (e.g., vape juices, herbal blends)
- Clearance or sale items
- Items missing original packaging
- Items returned after eligibility periods
- Personal care, hygiene, and perishable items
Refunds & Processing
Approved refunds will be returned to your original payment method within 3–5 business days after return approval.
Exchanges
Exchanges are only accepted for defective or damaged items. Please contact us with photos at fraserstop@gmail.com to initiate a claim.
Return Instructions
To initiate a return or exchange:
- Email us at fraserstop@gmail.com with your order number and reason.
- If approved, ship the item(s) to:
Fraser Stop N Go
15278 Fraser Hwy, Surrey, BC V3R 3P4, Canada
Customers are responsible for return shipping costs unless the item was defective or sent in error.
